How AI Chatbots are Transforming the Customer Experience

Chatbots are the user interface of the future. Advancements in Artificial Intelligence are fueling its development, and the possibilities are endless.  Many businesses have already deployed Chatbots to enhance their marketing strategy and transform the overall customer experience. In fact, according to Garner: Chatbots will power 85 percent of all customer service interactions by the year 2020.    Here are 5...

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Is Blockchain Technology Disrupting the Logistic Industry?

Everyone seems to be talking about blockchains these days. Especially after the New York conference on bitcoin and blockchain technology tripled in size this past week; bringing together over 8,500 attendees and tracking for $17 million in ticket sales. Despite all the hype surrounding blockchain today, disruption is coming to the industry with the promise of delivering a more transparent...

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How Amazon cracked the AI code to win the retail wars

When Jeff Bezos pitched an idea to expand his bookstore into an “everything store” that would sell not only books about kayaks, for example, but kayaking gear, videos of kayaking and, of course, kayaks themselves, dozens of investors walked away. Founded at the dawn of the web in 1995, Amazon was operating out of a soundproof office space, with a...

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How you profit from automation in the financial industry

Despite a perceived risk aversion, the financial sector has been pioneering automation for decades. Over 50 years ago, the ATM became one of the first automated machines to integrate into our daily lives, revolutionizing society’s relationship and access to cash. Automation has come a long way since ATMs, but the financial sector continues to lead artificial intelligence adoption. Computers have...

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